Refund Policy

Misprints and damage

If your deck arrives misprinted, damaged or with a defect, email support@facevaluepress.com within 30 days of delivery, with your order details and a photo of the problem. We'll reprint the deck or refund it, whichever you prefer. You don't need to send the deck back.

If your order hasn't arrived 2 weeks after the end of its delivery estimate, tell us and we'll trace it, then reprint or refund it.

Changing your mind

Until we send your order to the printer, you can cancel it for a full refund: email us with your order details. Once printing starts, we can't cancel or refund it, except for the defects above.

We print the cards exactly as they appear on your finished deck, so check every card, name and spelling before you order. Something you'd like to change after printing, such as a different photo or art you've changed your mind about, isn't a defect.

Card art and credits

If a card comes out broken or wrong, report it from the card editor within 7 days. When a report is upheld, its credits are refunded.

Free daily credits have no cash value. A bought credit pack can be refunded in full within 14 days of buying it, if none of its credits have been used: email us with the purchase details.

Delivery

Each deck arrives in 4 to 6 weeks, with free shipping to the United States and Canada. Delivery dates are estimates.

How refunds are paid

Refunds go back to the card or payment method you paid with, through Stripe. Your bank usually shows them within 5 to 10 business days.

This policy doesn't take away any rights you have under the consumer protection laws where you live.